Hello, fabulous shopper! We know you have questions, and we’re here to answer them. Below, you’ll find everything you need to know about shopping with us—from snagging the best deals to getting your package right to your door. Let’s dive in!
🛍️ Shopping & Products
Q: What kind of products do you sell?
A: We’re your go-to destination for trendy, affordable women’s fashion! Our focus is on value-driven style with collections like ⭐️ Americana Collection, Activewear, Accessories, and unbeatable deals such as $15 & Under! and $18 & UNDER SALE! We also feature seasonal promotions like ❄️December Deals and clearance events (e.g., 60% OFF Small).
Q: How often do you update your collections?
A: Constantly! We refresh our Best Sellers and introduce new limited-time sales regularly. Follow our menu banners for the latest promotions—they’re always changing to bring you fresh styles at amazing prices.
Q: Are your products true to size?
A: We provide detailed size charts on each product page to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit, especially in Activewear and fitted styles.
🚚 Shipping & Delivery
Q: Where do you ship from, and where do you deliver?
A: We ship globally from our home in Baltimore, US! We deliver to almost every country, excluding only a few remote areas in Asia and other extremely remote locations. Our mission is to bring fashion to your doorstep, no matter where you are.
Q: What are my shipping options and costs?
A: We offer two clear, budget-friendly options:
1. Standard Shipping: FAST & TRACKABLE via DHL or FedEx. Delivery in 10-15 business days after dispatch. Flat rate of $12.95.
2. Free Shipping: BUDGET-FRIENDLY via EMS. Delivery in 15-25 business days after dispatch. FREE on all orders over $50!
All orders take 1-2 business days to process before shipping.
1. Standard Shipping: FAST & TRACKABLE via DHL or FedEx. Delivery in 10-15 business days after dispatch. Flat rate of $12.95.
2. Free Shipping: BUDGET-FRIENDLY via EMS. Delivery in 15-25 business days after dispatch. FREE on all orders over $50!
All orders take 1-2 business days to process before shipping.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking notification via email. You can use that tracking number to follow your package’s journey right to your door!
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, JCB, and PayPal. Our checkout is secure, so you can shop with confidence.
Q: Is my payment information safe?
A: Absolutely. We use industry-standard encryption and secure payment gateways. We never store your full payment details on our servers.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We want you to love every piece! If something isn’t right, you have 15 days from the date you receive your item to initiate a return. Items must be unworn, unwashed, and in original packaging with tags attached.
Q: How do I start a return?
A: Please contact our friendly support team at [email protected] within the 15-day window. Include your order number and reason for return. We’ll guide you through the simple process.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In that case, we’ll gladly cover the costs—just let us know!
📧 Account & Support
Q: How do I contact customer service?
A: We’re here to help! Reach out anytime at [email protected]. Our team is based in Baltimore and aims to respond within 24–48 hours.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders faster, save your address, and get early access to sales!
Pro Tip: To make the most of your shopping experience, check our menu regularly for Limited Time sales and deep discounts like 40% off Summer Styles or 60% OFF items. Happy shopping!
Ready to explore? Dive into our latest trends and unbeatable deals!
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Start Shopping Now →