Just like our ❄️December Deals❄️ and $18 & UNDER SALE! bring you fabulous value, our returns policy is designed with clarity, care, and commitment to your complete satisfaction. At Women Clothing Shop, we want you to love every purchase from our ⭐️ Americana Collection, Activewear, or Best Sellers – but if something isn’t perfect, we make it right, chic and simple!

💎 Our Promise: We handle your returns with the same chic care we put into curating our collections. Your happiness is our top accessory!

📦 Our Return & Exchange Policy At a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Refund Method: Refunds are issued to your original payment method (Visa • MasterCard • JCB • PayPal).
  • Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Exchanges: We happily exchange for a different size or color, subject to availability.

🚫 Non-Returnable Items

To ensure the health and safety of all our Discount Divas community, the following items cannot be returned or exchanged:

⚠️ Final Sale & Hygiene-Sensitive Items:
  • Beauty products (for hygiene reasons).
  • Accessories marked as final sale (often found in our $15 & Under! or Limited Time sale sections).
  • Swimwear & Intimate Apparel if the hygiene seal is removed or damaged.
  • Any item purchased during a clearance event or marked as “Final Sale” in the product description.

Tip: Always check the product description before purchasing – we clearly mark final sale items!

🔄 Step-by-Step Return/Exchange Process

1
Initiate Your Request
Within 15 days of delivery, email us at [email protected] with your order number and details about the item you wish to return or exchange. Use the template below to make it super easy!
2
Wait for Our RMA & Instructions
Our friendly Baltimore-based team will respond within 1-2 business days (just like our order processing!) with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
3
Pack & Ship Your Return
Securely pack the item(s) with all original tags and packaging. Include a copy of your order confirmation or the RMA slip. Ship to our hub at:
Women Clothing Shop Returns
1928 Hickory Heights Drive
Baltimore, US 21201

We recommend using a trackable shipping service. The return shipping cost is the customer’s responsibility.

4
Inspection & Processing
Once received at our warehouse, our team will inspect the item(s) (typically within 3-5 business days). We’ll email you to confirm the status.
5
Your Refund or Exchange Ships!
  • For Refunds: Upon approval, your refund will be processed immediately. See section below for timing.
  • For Exchanges: We’ll ship your new item via your preferred method (Standard or Free Shipping). If the new item is of lower value, we’ll refund the difference. If higher, we’ll invoice you for the balance.

✉️ Return/Exchange Request Email Template

Copy, paste, and fill in the blanks to get started quickly!

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Women Clothing Shop Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Please provide] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason: [e.g., Wrong Size, Changed Mind, Item Defective] I have read and agree to the Returns & Exchanges policy. For exchanges, my preferred replacement is: – Product: [Name] – Size: [Size] – Color: [Color] (If out of stock, please refund me instead.) My full name and shipping address are: [Your Name] [Your Address] Thank you, [Your Name] [Your Email Address]

💳 Refund Timelines & Methods

We process refunds as fast as we ship our Activewear and Belts/Scarves collections!

  • Processing Time: Once your return is approved, we initiate the refund within 24 hours.
  • Bank/Card Refund Timing: The refund will appear on your original payment method within:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days, depending on your bank.
    • PayPal: 3-5 business days.
  • Important: The refund amount will be for the item(s) only. Original shipping fees are non-refundable (unless the return is due to our error).

💌 Questions? We’re Here to Help!

Our team is as responsive as our fashion is trendy! Contact us for any return-related questions.

Email: [email protected]
Mailing Address:
Women Clothing Shop / Discount Divas
1928 Hickory Heights Drive
Baltimore, US 21201

Pro Tip: Creating an account not only speeds up checkout but also lets you track your return status easily!

Women Clothing Shop – Fashion for Every Woman, Budget for Every Lifestyle.
📍 Baltimore, US | 🌐 Shipping Globally
Happy & Secure Shopping! 🛍️🔒

Last Updated: December 2023